Return and Refund Policy Right of withdrawal for consumers
At Safebestie, your satisfaction is our top priority. If you are not completely satisfied with your purchase and wish to return it, we are happy to help. Please keep the following guidelines in mind:
Returns are accepted if:
- The package is sealed, unopened, and in its original packaging.
- It is returned within 30 days of the delivery date (with the exception of Hair Serum - 90 days).
- You use Track & Trace for your shipment, as lost packages cannot be refunded.
- The package includes your name and order number for smooth processing.
- The return is sent to the correct address to ensure a seamless refund.
What is not eligible for a refund:
- Packages that have been opened or used.
- Packages lost during transit.
- Packages returned in poor condition due to insufficient packaging, rendering them unusable.
- The cost of return shipping is non-refundable.
How to return your order?
- Ensure your order is eligible for return by checking our return guidelines.
- Contact customer service at info@safebestie.com. The customer service team will review your return request. Once approved, you can return your order. Please note: We accept returns to our warehouses in the United Kingdom.
If you have any questions or need additional assistance, please do not hesitate to contact us at info@safebestie.com.
Thank you for choosing Safebestie—we are here to ensure you have a great experience! 🌟
Exclusion of the right of withdrawal Unless otherwise agreed with you, the right of withdrawal does not apply to contracts for the supply of sealed goods that are not suitable for return due to hygiene reasons if the seal has been removed after delivery.
Money-back guarantee
How our guarantee works:
- Get the most out of our product: Follow the included instructions, which can also be found here. Adhere to these steps for the best results. Take photos of your application before, during, and after your beauty journey to document your progress!
- Need extra help? If you're not getting the results you expected, don't worry! Contact us at info@safebestie.com, and our customer service team will be ready to provide you with tips and tricks. Don't forget to send photos of before, during, and after your treatment so we can advise you optimally!
- Still not satisfied? If, after following our tips, you are still not satisfied, send your photos to info@safebestie.com for your refund request. We are here to ensure you get the beautiful results you deserve.
Please note: You have 30 days to try our products. Follow the steps above—failure to do so will disqualify you from our money-back guarantee.
Cancellation Period
At Safebestie, we strive to satisfy our customers with our products. For any questions or concerns about your order, you can always contact our customer service via info@safebestie.com.
To ensure quick service and customer satisfaction, we process orders as quickly as possible. Therefore, cancellations are only permitted within 1 hour of placing the order.
If you wish to cancel your order, please contact our customer service team with a brief explanation of your cancellation request. We welcome your feedback, as it helps us improve our service!
Thank you for choosing Safebestie, and we are ready to assist you!
Shipping Costs & Returns
- The customer is responsible for the direct costs of return shipments. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Contact customer service if you are considering making a return. You will then receive further instructions from our support team.
General shipping information:
- Customs duties and any taxes must be paid by the buyer.
- Our customers are responsible for the direct costs of return shipping.
- You may consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we received notice of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may refuse the refund until we have received the goods and the returned package has been checked in our warehouse.