Shipping Policy
At Safebestie, our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers daily, and we can provide the highest level of service.
PROCESSING TIME
Once your order is confirmed, it will take 1-2 business days to process, regardless of the shipping option you selected at checkout.
We ship from Monday to Friday, excluding weekends and holidays. Please allow up to 2 business days for processing time (for example, if you order on Monday, your order will be shipped on Tuesday or Wednesday).
You will receive a confirmation email with the tracking link once your order has been shipped. Please note that it may take up to 48 hours for tracking information to become available after receiving the shipping confirmation. We cannot be held responsible for any delays caused by the shipping company.
DELIVERY TIME
Estimated delivery time:
- Netherlands: 7-9 business days
- Belgium: 7-9 business days
Please note that these are only estimates, and orders may arrive earlier or later than expected. Delays may occur due to the courier service. If you do not receive your order within the expected time, please contact us with your order number so we can check on your order.
WHAT ARE THE SHIPPING COSTS?
We offer free premium shipping to our customers. This includes insurance in case of theft, loss, or damage to the package.
CAN I TRACK MY PACKAGE?
Once you place an order with us, you will receive a tracking number by email. If you have not received a tracking number, you can contact customer service at https://safebestie.com/.
You can track your order here.
MY PACKAGE HAS NOT BEEN DELIVERED WITHIN THE STATED DELIVERY TIME. WHAT NOW?
Please contact customer service within 21 days by sending an email to info@safebestie.com. We will then inquire with the courier about the status of your package. If you contact us after 21 days, we may no longer be able to trace your package.
I ENTERED AN INCORRECT ADDRESS OR WANT TO CANCEL MY ORDER. WHAT NOW?
Please contact customer service within 24 hours by sending an email to info@safebestie.com. We will then process your request immediately.
MY PRODUCT IS DAMAGED. WHAT NOW?
We only replace items within 30 days if they are defective or damaged, or if a return has been initiated. Replacement items are not eligible for exchange or claim. Please email us at info@safebestie.com.